Welcome to Order Through Our Official Website on Alibaba

2019-08-01 04:02:00

From now on, Spremiumbath start to accept order and payment through our official website www.s-premium.en.alibaba.com on Alibaba, which means if you are the first time to cooperate with us, you will be protected by alibaba either on quality assurance or delivery time we agreed on contract. Alibaba will offer you assistance in reaching a satisfactory outcome, including getting your money back.

How to get protection?

1

After we have agreement about the proforma invoice, our sales will make the order on Alibaba, then Alibaba will send you the contract for your confirm.

2

Pay through Alibaba.com's secure payment platform

Make sure you pay online via Alibaba.com's secure payment platform.

The basis of protection is the Alibaba.com online order. It is only enforced when you pay online via Alibaba.com.

If there’s an issue with your order, request a refund within 30 days of product delivery.

FAQ about Trade Assurance

Q: Is Trade Assurance order protection free?

Trade Assurance is a built-in protection service that covers orders placed on and paid for through Alibaba. Trade Assurance protects the buyer in the event that the supplier fails to ship on time or the product quality varies from what has been agreed upon. While Alibaba.com charges transaction fees on certain payment methods to offset our operational expense in payment processing, we do not charge any additional fees for Trade Assurance.

Q: Can I pay via PayPal and still get Trade Assurance protection?

No, if you pay via PayPal or make payments to the supplier directly, your order is not covered by Trade Assurance, which offers protection for on-time shipment and product quality. Only orders placed on and paid for through our site are covered by Trade Assurance.

Q: How do I request a refund?

If supplier fails to ship on time or the product quality varies from what has been agreed upon, you may apply for refund on Alibaba.com within 30 days of delivery. We will investigate, mediate, and resolve your claim with an aim to achieving a satisfactory outcome, including refunding the purchase if necessary.

You could also visit new design and latest promotion through our official website on Alibaba www.s-premium.en.alibaba.com.